After my switch to Tiscali, I have unfortunately been forced to use their technical support services. Through (hopefully) no fault of my own I should add – my ADSL service is yo-yoing – up and down every couple of minutes. Seems to be a line fault or a card fault in the exchange – maybe this relates to my ongoing problems with Caller ID, but hey, we will see.

I submitted a support request last night detailing lots and lots of stuff from my Cisco 877 – lots of diagnostic information proving that the SNR on the line is great, and that it keeps going down (280 + activations in a 2 1/2 day period – thats daft!).

And what do I get back?

Boiler plate blooming response which proves that no-one has read the message to start with. Sigh.

Here we go …

I wonder if Tiscali monitor twitter and blogs … I wonder if they have a service status twitter …